Traveling public deserves respect
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When asked what choice airline passengers have, industry analyst Ray Neidl said, “You can go Greyhound.” (“A bill of rights could be a cure for the headaches of flying coach,” Consumer Confidential, April 13.)
Unfortunately, this is the kind of response that typifies the view that the traveling public doesn’t deserve respect as a consumer of airline services.
After travel plans are made, hotel rooms booked and cars rented, travelers should have some reasonable expectation of getting to their destinations.
Bruce Tegtmeyer
St. Clair Shores, Mich.
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